Turtle Beach Elite Pro 2 + SuperAmp Pro Performance Gaming Audio System for PS4 Pro & PS4 builds on the Elite Pro legacy through collaboration with leading esports teams including OpTic Gaming and Splyce to deliver the next generation of audio performance to today's top players and hardcore gamers. The Elite Pro 2's custom-tuned 50mm Nanoclea over-ear speakers deliver championship winning performance, while the Pro Gaming Microphone with TruSpeak Technology provides crystal clear team chat. Revolutionary Aerofit Ear Cushions -deliver cooling comfort as well as passive noise isolation and deeper bass response. Connected to the groundbreaking Elite SuperAmp, the Bluetooth-connected, app-controlled, audio-enhancing, amplified DTS: Headphone X surround sound-supporting gaming controller, this complete audio system offers the competitive advantage to dominate your games.Please follow the troubleshooting stepsMake sure they have the correct version for their platformMake sure they have the latest version of the firmwareMake sure they have the latest version of the appMake sure all wires are pushed in correctly, and that they have aligned the symbols on each end of the wire up (they aren't trying to plug headset end into controller for exampleThey are correctly updating their audio settings on the console